Nebraska Furniture Mart Kansas City is a large home-furnishings store at 1601 Village West Pkwy., Kansas City, Kansas 66111, in the Village West area. The store sells furniture, mattresses, appliances, electronics, flooring, home décor and related home-improvement products, with pickup, delivery, installation and specialist services available for many purchases.
One detail is worth clearing up immediately. Despite searches for “Nebraska Furniture Mart Kansas City” often coming from the entire Kansas City metro, the physical store is in Kansas City, Kansas, not Kansas City, Missouri. NFM opened this location in 2003, and it remains one of the company’s major retail and distribution operations.
Nebraska Furniture Mart Kansas City at a Glance
| Detail | Current information |
|---|---|
| Address | 1601 Village West Pkwy., Kansas City, KS 66111 |
| Area | Village West |
| Regular Sunday-Friday hours | 11 a.m. to 8 p.m. |
| Saturday hours | 10 a.m. to 8 p.m. |
| Customer pickup | Available during listed store/pickup hours |
| General order/help number | (800) 407-5000 |
| Opened | 2003 |
| Main categories | Furniture, appliances, electronics, mattresses, flooring, home décor and home-improvement products |
| Ownership | Part of Nebraska Furniture Mart, majority-owned by Berkshire Hathaway |
NFM states that it is generally closed on major holidays, so shoppers visiting around a holiday should verify that day’s schedule rather than relying only on standard weekly hours.
Where Is Nebraska Furniture Mart Kansas City?
The Kansas City store is located at 1601 Village West Parkway in Kansas City, Kansas, within the Village West retail district. NFM itself identifies the location as its Kansas City store and lists Village West as its shopping area.
This distinction matters for navigation. Entering only “Nebraska Furniture Mart Kansas City” into a map may make some visitors assume the store is across the state line in Missouri, but the official address uses the Kansas ZIP code 66111.
The official store page provides directions and a separate pickup-location option for customers who have already placed an order.
Nebraska Furniture Mart Kansas City Hours
As of September 2026, NFM lists the Kansas City store and customer pickup hours as:
- Sunday through Friday: 11 a.m. to 8 p.m.
- Saturday: 10 a.m. to 8 p.m.
Phone support hours are longer on most weekdays, running from 8 a.m. to 8 p.m. Monday through Saturday and 11 a.m. to 8 p.m. Sunday. The company’s main Kansas City order and assistance number is (800) 407-5000.
Holiday hours can differ. NFM specifically notes that its stores are generally closed on major holidays, and temporary extended or reduced schedules may also be posted for particular holiday weekends.
How Big Is the Kansas City NFM Store?
The Kansas City operation is unusually large even by big-box retail standards.
NFM’s historical information says the Kansas City development opened in 2003, occupies roughly 80 acres, and has more than 1 million square feet of combined retail and distribution-center space.
An NFM press kit published more specific approximate figures of:
- 391,000 square feet of showroom space
- 600,000 square feet of warehouse space
- Approximately 1,100 employees at the time that press material was prepared
Those two space figures total roughly 991,000 square feet. The small difference between that figure and NFM’s “more than 1,000,000 square feet” description may reflect rounding, different measurement dates or later changes to the property, so the numbers should be treated as approximate rather than contradictory exact measurements.
Berkshire Hathaway’s 2003 annual report called the newly opened Kansas City location highly successful and said the company believed it was then the country’s highest-volume home-furnishings store. That statement describes the store at the time of opening and should not be interpreted as a verified current national sales ranking.
What Does Nebraska Furniture Mart Kansas City Sell?
The Kansas City location is much broader than its name suggests. Furniture is a major part of the business, but NFM also operates as an appliance, electronics, flooring, mattress and home-products retailer.
Its major categories include furniture for living rooms, bedrooms and dining areas, along with mattresses, refrigerators, washers and dryers, cooking appliances, televisions, computers, flooring, rugs, lighting, outdoor products and home accessories. The Better Business Bureau also lists pickup and delivery among the company’s services.
This variety is one reason the Kansas City store works differently from a typical furniture showroom. Someone remodeling several rooms can potentially compare a sofa, mattress, television, refrigerator and flooring during the same trip rather than visiting several specialist retailers.
Specialist Areas and In-Store Features
The official Kansas City store page lists several services and specialty areas beyond standard retail displays.
There are dedicated contacts for electronics home services, appliance home services, flooring services, and the Design Gallery/window-treatment department. The location also offers appointments with trained sales associates and services for professional or commercial customers.
NFM currently highlights several additional features at the Kansas City location, including an Amazon Shop, a Cambria quartz display and consultation area, rotating Creative Spotlight displays, and Blind Box BBQ and the Pressed Pig for food and drinks inside the store.
Pickup at Nebraska Furniture Mart Kansas City
NFM offers what it describes as free and fast pickup, with pickup available seven days a week. At the Kansas City location, customer pickup follows the regular store hours unless NFM announces a temporary schedule change.
Pickup can make sense for products that fit safely in your own vehicle and when you want to avoid waiting for a delivery window. Larger furniture, appliances and fragile electronics require more planning because packaging can substantially increase an item’s dimensions.
NFM’s return policy also refers to a drive-through pickup area for customers bringing back large merchandise themselves. Customers are instructed to contact customer service first and obtain a return number before arriving.
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Delivery Options in the Kansas City Area
Nebraska Furniture Mart provides several delivery arrangements, but eligibility and pricing depend on the item, address and service level.
Same-day delivery is available in limited parts of the Kansas City metro when qualifying merchandise is in stock at the purchase location. Under NFM’s current terms, large same-day deliveries are delivered outside the home in their packaging, while eligible smaller orders may arrive in as little as approximately two hours. Some merchandise and order types are excluded.
Basic delivery also generally means merchandise is left outside at the nearest accessible porch, driveway or sidewalk unless another delivery service has been purchased. An adult aged 18 or older must be present when required to receive the delivery.
Delivery promotions and charges change, so the amount displayed for a particular Kansas City ZIP code and order at checkout is more reliable than assuming a fixed delivery fee.
Installation and Home Services
Large purchases often involve more than getting the product from the warehouse to a home. The Kansas City store has dedicated home-service contacts for appliances, electronics and flooring.
Depending on the purchase, services may include appliance-related work, electronics installation, flooring projects or other home services. Customers should distinguish between delivery, placement, setup and installation, because they are not always the same service and may carry separate charges.
This is particularly important when buying major appliances or electronics. NFM’s terms state that certain setup, installation and labor fees are non-refundable even when merchandise itself qualifies for a return.
Nebraska Furniture Mart Kansas City Return Policy
The standard return window depends on the product category.
NFM’s published policy currently provides:
| Product type | Standard published period |
|---|---|
| Most furniture | 30 days |
| Flooring | 30 days, subject to conditions |
| Area rugs and rug pads | 30 days |
| Most electronics | 30 days |
| Appliances | 14 days |
| Computers and tablets | 14 days |
| Cellular phones | 14 days |
| Qualifying mattresses with mattress protector | 120 days |
Products generally need to be in the required condition and accompanied by the original receipt and applicable accessories, instructions and packaging. Special orders, clearance products, final-sale products and several other categories have additional restrictions or may not be returnable at all.
The mattress policy is also not simply an unconditional 120-day return. NFM’s terms include separate mattress comfort-guarantee requirements, so mattress buyers should read the current conditions when purchasing.
Financing at NFM
Nebraska Furniture Mart offers financing through its credit programs, but shoppers should pay close attention to how each promotion works.
NFM’s financing page currently lists different offers depending on product category, purchase amount, promotional period and whether a transaction is completed online, in-store or by phone. Some offers use deferred-interest terms, meaning interest can accrue from the original date and be charged if the promotional balance is not paid according to the stated conditions.
That makes the headline promotional period only part of the information a shopper needs. Before financing a major furniture or appliance purchase, check the minimum purchase, APR, deposit requirement, monthly-payment rules and what happens if the promotional balance remains unpaid.
Financing offers change frequently, so older advertisements should not be treated as current terms.
Who Owns Nebraska Furniture Mart?
Nebraska Furniture Mart was founded in Omaha in 1937 by Rose Blumkin, widely known as Mrs. B. Berkshire Hathaway acquired a majority interest in the company in 1983, creating a relationship that has continued for decades.
The company subsequently expanded beyond Omaha. The Kansas City, Kansas location opened in 2003 and represented an important step in NFM’s development into a multi-market home-furnishings retailer.
The Kansas City store was also significant from a design standpoint. NFM’s press material says it was the company’s first large store to place the entire showroom within one building.
Is Nebraska Furniture Mart Kansas City Legitimate?
Yes. Nebraska Furniture Mart is a long-established retailer founded in 1937 and associated with Berkshire Hathaway since 1983. Its Kansas City, Kansas location has operated since 2003.
The Better Business Bureau currently lists Nebraska Furniture Mart as BBB Accredited with an A+ business rating, and its profile includes the Kansas City address as an official location.
That rating should not be confused with customer-review scores. BBB’s headquarters profile also contains critical consumer reviews and complaints covering NFM’s corporate-owned locations. Customer experiences reported there include disputes involving delivery, service and other transactions, while many other customers use the retailer without filing complaints. BBB ratings, consumer reviews and individual purchase experiences measure different things and should not be treated as interchangeable.
For a large or complicated purchase, practical safeguards matter more than relying on one aggregate rating. Confirm model numbers, dimensions, stock status, delivery type, installation scope, return restrictions and all charges before finalizing the order.
Tips Before Visiting Nebraska Furniture Mart Kansas City
Because the showroom is extremely large, planning can save time. Check product availability online first, especially if you are visiting for a specific appliance, mattress, television or furniture model.
For bulky purchases, measure doorways, hallways, staircases and the final installation space, not just the room itself. A sofa or refrigerator that fits the final space can still be impossible to move through a narrow entrance.
It is also worth checking the final price rather than comparing only advertised product prices. Delivery, installation, haul-away, accessories, protection plans and financing terms can materially change the total cost.
Finally, confirm holiday schedules before making a long drive. Regular hours are clearly published, but NFM states that major holidays can affect store operations.
FAQ
Where is Nebraska Furniture Mart Kansas City located?
Nebraska Furniture Mart Kansas City is located at 1601 Village West Pkwy., Kansas City, KS 66111 in the Village West area. The store is in Kansas, not Kansas City, Missouri.
What are Nebraska Furniture Mart Kansas City hours?
The regular published hours are 11 a.m. to 8 p.m. Sunday through Friday and 10 a.m. to 8 p.m. Saturday. Holiday schedules may differ.
Does Nebraska Furniture Mart Kansas City offer pickup?
Yes. Customer pickup is available at the Kansas City location, and NFM promotes free pickup for eligible orders. The official store page includes a dedicated option for viewing the pickup location.
Does Nebraska Furniture Mart deliver in Kansas City?
Yes. NFM provides delivery in the Kansas City market, including same-day service for qualifying in-stock orders in limited areas. Exact availability, delivery method and charges depend on the item and destination.
When did Nebraska Furniture Mart Kansas City open?
The Kansas City, Kansas store opened in 2003. NFM describes the property as an approximately 80-acre operation with more than one million square feet of combined retail and distribution space.
What can you buy at Nebraska Furniture Mart Kansas City?
The store carries furniture, mattresses, appliances, electronics, flooring, rugs, lighting, home accessories and numerous other home-related products. It also provides services connected with areas such as appliances, electronics, flooring and home projects.
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