The main contact phone number Lakesdistillery.com publishes for urgent customer enquiries is 017687 88850. The official customer-care page lists telephone availability as Monday to Friday, 9:00am–5:30pm UK time. General enquiries and web-order questions can also be sent to info@lakesdistillery.com.
Checked on 8 November 2026, this information needs one important qualification: the current customer-care page refers to the closure of the Brand Home, including tours and experiences. An older visitor listing should therefore not be used to assume that distillery tours are currently available. Start with the present official guidance before making travel plans.
Main Contact Phone Number Lakesdistillery.com Lists
The official customer-care page gives 017687 88850 for urgent queries. From outside the UK, the correctly formatted international version is +44 17687 88850. The zero at the beginning of the domestic number is omitted after the country code.
This is the number to check against a directory result or an old order email. A genuine historic leaflet can still describe arrangements that have changed. The current website is a more useful starting point for the telephone line and the service being offered now, while your original order confirmation remains important for identifying a particular purchase.
Hours and the Right Time to Call
The published telephone window is a weekday customer-care schedule, not a visitor opening timetable. It should not be read as an invitation to arrive at a physical attraction during those hours. State your reason for contacting the business and ask about the relevant service rather than assuming that customer-care availability means every facility is operating.
If you are outside the UK, account for the time difference before dialling. The number is not described here as a free international service; your provider sets call charges. For a non-urgent question, an email can give the team the reference and details together without requiring you to call during an inconvenient local hour.
General Enquiries and Web Orders
The official contact page names info@lakesdistillery.com for general enquiries and web orders. It also provides an enquiry form. For a purchase-related question, include the order number, ordering email and a concise explanation of what you need checked. The product name alone may not identify the transaction.
Separate an order-status question from a request to amend the order. If your address, item or intended delivery date needs attention, say exactly which point has changed. Ask whether the request can still be actioned rather than assuming an email automatically stops dispatch or changes the record. Keep the reply with the original confirmation so that the full history remains together.
Delivery Questions Need the Actual Order Details
The customer-care page provides delivery information, but a general delivery description is not the same as a live update on a particular parcel. Have your dispatch message or tracking reference ready if one has been issued. Explain whether the parcel has not arrived, the tracking status is unclear or the contents need attention.
If an item is missing or damaged, describe what you received and retain relevant packaging while asking what evidence the team needs. A clear account is more useful than opening several separate messages with different fragments of the same problem. This guide does not promise a replacement or refund; the company must assess the actual order and applicable arrangements.
The Current Notice About Tours and Experiences
The customer-care page explicitly discusses the closure of the Brand Home, including tours and experiences. This changes the meaning of a contact search: someone holding an experience voucher may need conversion guidance rather than a date for a tour. The article therefore avoids repeating older attraction descriptions as current booking instructions.
If your planned visit was based on an old recommendation, contact the business before travelling. Ask what services, if any, are currently available for the purpose you have in mind. A product website continuing to operate does not establish that the former visitor operation is open. Treat the online shop and a physical visitor experience as separate questions.
What Tour-Voucher Holders Should Ask
The official page says affected tour-experience vouchers can be converted into monetary value for online purchases. Its stated route is to email info@lakesdistillery.com with the last four digits of the relevant voucher code. Follow that current instruction rather than publishing or sending the entire voucher code through an unrelated channel.
In the message, identify the voucher type and the outcome you are requesting. Ask how the conversion will be confirmed and how the resulting value can be used. Do not assume that the existence of a voucher means a tour slot remains bookable, or that a conversion has happened before the team confirms it. Retain the correspondence so the later purchase can be reconciled with the original voucher.
Gift Cards and Balance Enquiries
An ordinary gift-card question can be different from a tour-experience conversion. Explain which one you have before discussing the code or balance. The customer-care page covers online redemption and balance enquiries, but the correct process depends on the kind of card and the issue you want resolved.
If your question concerns a checkout error, tell the team what stage you reached and what message appeared. Avoid placing a usable code in a public review or social-media post. Ask through the official channel what information is necessary to identify the card. The aim is to resolve the transaction without unnecessarily exposing a code that might carry value.
Press and Trade Enquiries
The contact page lists press@lakesdistillery.com for press enquiries. A journalist seeking a statement, image permission or background should identify the publication, subject and deadline. That helps distinguish the request from a retail-order issue and gives the appropriate team enough information to respond meaningfully.
Trade or stocking enquiries should likewise be described as business requests rather than sent as an unexplained order complaint. The site provides a stockist enquiry route. Using the correct route can help a prospective stockist explain the business, location and intended relationship without expecting retail customer care to interpret an ambiguous message.
Keep the Enquiry Focused
A useful call begins with the type of issue: order, delivery, gift card, tour voucher or another enquiry. Give the relevant reference next, followed by the specific question. If the matter has already been discussed, mention that and keep the same correspondence thread where practical. This reduces the risk of different people working from different versions of the request.
After a telephone conversation, note what you were told and which action remains outstanding. For something you need to rely on, ask for written confirmation through the official channel. A brief note of the date and agreed next step can be valuable if you need to follow up later, without turning a routine enquiry into repeated duplicate messages.
OrbitNews does not operate the distillery’s customer service or process voucher conversions. The linked official pages are the action points for those requests. See also OrbitNews general information and business guides for related independently researched explainers.
Keep a record of the order reference, date of purchase and the exact question you need answered. If several items were bought together, identify the product affected. This helps customer care distinguish a delivery query from a voucher enquiry without requiring you to repeat the whole purchase history.
Frequently Asked Questions
What is the main customer-care number?
The official page lists 017687 88850. International callers can use +44 17687 88850.
When is the telephone service listed as available?
Monday to Friday, 9:00am–5:30pm UK time. This is customer-care availability, not a visitor opening schedule.
Are old distillery-tour listings reliable booking instructions?
Not on their own. The current customer-care page refers to closure of the Brand Home and its tours and experiences.
How should I ask about a tour voucher?
Follow the official conversion guidance: email info@lakesdistillery.com with the requested identifying information, including the last four digits specified on the page.
Which address handles press enquiries?
The official contact page lists press@lakesdistillery.com. Identify the publication, request and deadline in your message.
